{Future} Home Sweet Home

Friday, March 1, 2013

Never again

No matter how alluring Sears' layaway is (especially since we had to watch our credit spending with all of the credit reports NVR was pulling), I will never buy another thing from their store. We had issues with them delivering our fridge & today was just the icing on the cake.

Rob received a call that our TV was ready to be picked up, he goes up there this afternoon to get it, waits 30 minutes only to be told they gave our TV to someone else and that the best the could offer was a Sharp 60" or we could wait until the next batch of Samsungs come in, but he doesn't know when that will be and doesn't even know the new model information for those new TVs. Lovely. So they have the money we paid for our TV, but now they either want us to take a lesser quality product (even though he tried to convince my husband that Sharp is better than Samsung. Bullshit.), or we wait until who knows when to get our TV. Oh, but they gave us two $5 giftcards (that can't even be used in the same transaction) to make up for their $1100 mistake? Worst customer service ever.